One would think, that being an internationally renowned franchise, the Karachi branches of Subway would try to match the international standards by at least 1/10th. Wrong. Quite wrong.

Herald, in this month’s issue, had coupons for quite a lot of restaurants that offer delivery services, one of which was Subway, with an appealing ‘Buy 2, Get 1 Free’ deal. Smug in my belief that the coupon system might work, I called up the Shahrah-e-Faisal branch, since its the closest to my house. And oh dear God, I am still regretting it. The cashier proceeded to take down my entire order, along with the address. He then asked me to speak to the manager to confirm the coupon deal, which struck me as highly odd, since the coupon specifically mentions that its valid till 31st July 2005 for home delivery, takeaway and eating in.

The manager, of course, was in the loo, and I had to stay on hold for 10 minutes listening to ‘Bulla Ki Jana’ playing in the background of the restaurant. The manager comes on the phone and informs me that contrary to what I was just told, they do NOT offer delivery services, and only deliver to offices that are within ‘walking distance’. This bold declaration came after wasting 20 minutes of my time, which is of no importance to them. At that point I lost my cool and gave him the verbal bashing of a lifetime. After a sufficient amount of threats were given to the Subway manager, I proceeded to call the M.A. Society Branch and placed my order there, which despite assurances that it would be here in 15 minutes, has failed to arrive.

Of course, it also took me an extra 10 minutes at the M.A. Society branch to explain the coupon deal to them. I do plan on finding out who on earth owns the Subway franchises in Karachi and will proceed to give him/her an entire account of the goof ups various branches of Subway have undertaken. There’s an e-mail address on the Pakistani homepage for Subway as well, and from tomorrow onwards, they will be receiving a ton of lovely, nicely wrapped spam, which they can ‘eat fresh’.

12 Comments so far

  1. umar (unregistered) on June 23rd, 2005 @ 11:40 pm

    huma, although i agree that a brand like subway is not supposed to ignore customer service like that, but the entire charm of subway is having the sandwich made fresh right in front of you, with ingredients of your choice, in just the right quantities. that’s what i think, and thats why i liked subway. so getting a subway delivered to your home doesn’t really appeal me a lot.

  2. Arsalaan Haleem (unregistered) on June 23rd, 2005 @ 11:46 pm

    I, too, had the ‘pleasure’ of experiencing their delivery services.

    Not only they didn’t had whatever I wanted, but they also delivered the food in 90 minutes and too minus one item. That was the last time that called Subway

  3. Anathema (unregistered) on June 24th, 2005 @ 12:34 am

    consider this to be a norm with subway. the owners of the franchise were on today’s wordcall’s businesss plus “entrepreneur”. they seemed quite proud though it really demands quite the contrary.

  4. Saadie (unregistered) on June 24th, 2005 @ 12:35 pm

    Looks like I am not the only who suffers :).

    and as far as “delivering to offices that are within ‘walking distance’ ” that was a complete topi , coz this particular branch regularly delivers to our office which is right opposite to that city FM 89 building. weirdos!!

  5. misha (unregistered) on June 24th, 2005 @ 8:52 pm

    Uff, consider yourself lucky you were not participating in their Ramzan all you can eat deal.

    First they would carelessly put in extra ingredients that you did not ask for, then drop the food to your table. Next, as you consume mustard filled beef out of sheer hunger when you ordered roasted chicken WITHOUT mustard, they will continue to serve some people and others will be asked to come to the counter and collect their own food. Sick of waiting for the next round to arrive, I got up and was told by the manager that we would have to get up and get our food, i.e. go through the entire ordering process to obtain one six inch sub, eat it at our table then return to go through it all again.

    Needless to say, if I ever want Subway, I go get it myself, and that too rarely with their new rise in prices since its inevitably delivered after 45 minutes and cold.

  6. Zia (unregistered) on June 27th, 2005 @ 2:02 am

    “Internationally renowned franchise?” Ha! You’re probably seeing the high-end Subways in Karachi. I’ve yet to see one in the US that delivers!

  7. Tariq (unregistered) on June 27th, 2005 @ 1:59 pm

    Why go for Subway, when you can have better sandwiches for less from Henny’s. Last time I has Subway, I felt sick afterwards. Then last week Henny’s came to our office with discounts, and having tried two of their sandwiches, I can safely say that taste-wise and price-wise it was a better deal.

  8. Amber (unregistered) on July 1st, 2005 @ 6:06 pm

    Subway gave me food poisoning! enough said.

  9. Nadia Imaan (unregistered) on October 12th, 2005 @ 10:59 pm

    Subway in UK seems to be doing well…

  10. Uzzam (unregistered) on October 13th, 2005 @ 12:14 am

    Someone mentioned henny’s…where’s that?

  11. Jared (unregistered) on October 19th, 2005 @ 6:30 pm

    was it necessary to yell at the poor guy? its not his fault that they couldnt deliver to you. It probably took him so long to get to the phone because it was busy. And the guy tht answered the phone probably assumed you knew the limitations for delivery and thats wy he took down your order. I work at a subway and hlaf of these mistakes cant be helped. Someone ordered a platter for pickup but noone told me i had to make it. The guy came in and was screaming at me because it wast done. Thats basicually what you did.

  12. kid (unregistered) on January 4th, 2006 @ 2:19 pm

    “…Subway ko choro bhai..kaheen aur say mungwalo…”

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