Update on “Exemplary Bad Service”

A few days ago I did a post on Millenium Mall’s KFC’s bad service and as a few commentors suggested I sent a complain through their website. I got a reply from their management asking me for my number which I sent and got a call from them. I was told that I’d be contacted by the accused branch’s manager within 24 hours. I got a call from their manager later in the evening apologizing for their bad service and my bad experience which I’d gone through and promised that their service has already improved.

They made amends by personally delivering a bouquet and meal. They also got into an accident on their way by slipping on some oil on the road. While there weren’t any serious injuries the delivery guy had skinned his hand. I emailed the management thanking them for their prompt response to my complaint. One of our readers was right…complaining does help. Only in my case it took a different medium of complaining.

As their reply to my thankyou email quotes

” Everyone makes mistakes, It’s how you ammend yourself that makes the difference

I couldn’t agree more. If any of you ever happen to be at the Millenium Mall’s KFC before I get a chance to try their service again, do drop a line here telling us how it was.

12 Comments so far

  1. Teeth Maestro (unregistered) on July 6th, 2006 @ 1:07 pm

    Bravo KFC – Just for this kind gesture I assure you that I will personally hog out at KFC tonight

    This is a testament that there is still light at the end of the tunnel


  2. Kashif Aziz (unregistered) on July 6th, 2006 @ 2:19 pm

    there is no such thing as free lunch, except when you complain :)


  3. Moiz Kazmi (unregistered) on July 6th, 2006 @ 3:31 pm

    atleast someone in Pakistan takescare of customers !


  4. Nadir (unregistered) on July 6th, 2006 @ 3:35 pm

    Well! :D

    as for my BAD EXPERIENCE at teh millenium mall KFC… I’m sure the manager does not have the cure for that bad experience…

    I went there a couple of months back.. with my girl friend… and it turned out to be the last date!!!

    She and I never talked since then.. That place always reminds me of those last moments… :(

    no one has the cure for that :'(

    :D

    Cheers!


  5. al khan (unregistered) on July 6th, 2006 @ 4:39 pm

    WOW – Well done for complaining – and well done KFC for responding, and responding so soon! – I am impressed with both sides. In todays society thats quite an acheivement by EXTIINCT and KFC.


  6. IllusionFS (unregistered) on July 6th, 2006 @ 4:43 pm

    See it helps.. lol

    Nadir: tough luck buddy.


  7. Zain (unregistered) on July 6th, 2006 @ 5:21 pm

    Nadir, thats because you chose a wrong place buddy. KFC for a date?? There are good places around :) No offense please.

    And Extiinct, I’ve had a lot of free meals from KFC, McDonald’s and Pizza Hut for their bad services. I, now have a habit of complaining regardless of good or bad service I get from them :)


  8. Zain (unregistered) on July 6th, 2006 @ 5:22 pm

    And guys, this is normal. Not a big deal; they have to compensate….


  9. Gibran (unregistered) on July 6th, 2006 @ 8:13 pm

    As an advertisier for the holding company that owns KFC, Pizza Hut, Taco Bell etc, I’m impressed. I wouldn’t expect service like that from KFC in Pakistan.


  10. al khan (unregistered) on July 6th, 2006 @ 8:52 pm

    NADIR:

    LOL – I’m not trying to be mean, but she probably decided it would be the first AND last date the moment you walked her through the doors of a KFC!!!!!!


  11. mansoor (unregistered) on July 7th, 2006 @ 3:13 am

    kudos!! all of a sudden.. im starting to crave a zinger ;)

    nadir: tsk tsk! next time.. take the next one to some fancy smanchy zamzama restaurant ;)


  12. Mariam (unregistered) on July 7th, 2006 @ 7:15 am

    OK!

    Someone from KFC is reading KMB. Now lets move on to some important issues. I know you guys n gals know plenty of them.



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