State of Cable Operator – Fariya Network
Every service we use in Karachi seems to be breaking down as soon as they expand… its like none of them even think about adding capacity before adding on more users! KESC and Mobilink are two of the biggest examples..
However, they are not alone. One of our readers, Abid, wants to bring our attention to Fariya Network, a cable net operator in the gulshan area, having more than 1500 users, which keeps on breaking down every little while later, customer service is very unresponsive yet where billing is concerned, they are the first ones on your doorstep!
In the words of abid..
First of all I live in Gulshan and I am a user of Fariya Network ,(FN) now what FN is?
FN is a Internet Service Provider in the area of Gulshan, they are present in almost every block of Gulshan such as 13, 13d1, 4, 7, 6, 3, 1, 2 and so on. In some areas they are providing their services directly to the customers and in some areas their agents are working on their behalf. They claim to have the biggest network in Gulshan as they have 1500+ users, its been nice to be a part of such a big network.
In start their service was superb but with time they increase their users but not the bandwidth and other things, most of the time their net doesn’t work properly either it says “Net Disconnected” or either “Very Slow Internet Speed”.
Whatsoever is the reason when one calls them they don’t take it seriously and give fake reasons. If we talk about this month their net was closed for the first three days for some maintenance and then it get closed again n again. Its not been working properly since last three nights (two nights it was totally closed and they give the reason that Fibre Optic got cut and third night it was getting disconnected every now and then). Its not easy to maintain such a big network and of course it needs maintenance time too, but on the whole what they are providing?. They know how to collect monthly charges and if you gonna complain about the net and ask them that u will not pay this month, they will simply block your user and you cant use net then. I think one would never made any complaint for genuine internet problems but if net will disturb again and again then I think they should have to listen and solve the problems. They know it well that being the only service providers in many areas, no one can compete them and their users have no choice but to opt them.
Don’t go for what I am saying, if u know someone who is Fariya’s User, specially from block 4 and 7 then ask them.
Fariya’s phone numbers: 4994598, 4978799.