State of Cable Operator – Fariya Network

Every service we use in Karachi seems to be breaking down as soon as they expand… its like none of them even think about adding capacity before adding on more users! KESC and Mobilink are two of the biggest examples..

However, they are not alone. One of our readers, Abid, wants to bring our attention to Fariya Network, a cable net operator in the gulshan area, having more than 1500 users, which keeps on breaking down every little while later, customer service is very unresponsive yet where billing is concerned, they are the first ones on your doorstep!

In the words of abid..

First of all I live in Gulshan and I am a user of Fariya Network ,(FN) now what FN is?
FN is a Internet Service Provider in the area of Gulshan, they are present in almost every block of Gulshan such as 13, 13d1, 4, 7, 6, 3, 1, 2 and so on. In some areas they are providing their services directly to the customers and in some areas their agents are working on their behalf. They claim to have the biggest network in Gulshan as they have 1500+ users, its been nice to be a part of such a big network.

In start their service was superb but with time they increase their users but not the bandwidth and other things, most of the time their net doesn’t work properly either it says “Net Disconnected” or either “Very Slow Internet Speed”.

Whatsoever is the reason when one calls them they don’t take it seriously and give fake reasons. If we talk about this month their net was closed for the first three days for some maintenance and then it get closed again n again. Its not been working properly since last three nights (two nights it was totally closed and they give the reason that Fibre Optic got cut and third night it was getting disconnected every now and then). Its not easy to maintain such a big network and of course it needs maintenance time too, but on the whole what they are providing?. They know how to collect monthly charges and if you gonna complain about the net and ask them that u will not pay this month, they will simply block your user and you cant use net then. I think one would never made any complaint for genuine internet problems but if net will disturb again and again then I think they should have to listen and solve the problems. They know it well that being the only service providers in many areas, no one can compete them and their users have no choice but to opt them.

Don’t go for what I am saying, if u know someone who is Fariya’s User, specially from block 4 and 7 then ask them.

Fariya’s phone numbers: 4994598, 4978799.

15 Comments so far

  1. Tee (unregistered) on July 14th, 2006 @ 6:46 pm

    oho so someone else is also buggered by this lousy service! ask me…their service is simply HORRIBLE here…and yes everytime i call, the person has a new excuse :S


  2. SWA (unregistered) on July 14th, 2006 @ 8:41 pm

    There should be some kind of a consumer watch-group forum on the internet that takes contributions about Pakistani buisnesses from its readers. I bet that would help people a lot in making decisions on who to get service with, and I bet if buisness people get a clear view of how people feel about them, maybe they might be driven to conduct their buisness better!


  3. Fahad (unregistered) on July 14th, 2006 @ 11:02 pm

    Yeh ABID i m also a Fariya user in gulshan u r absolutely rite as they r expanding there network but not increasing there bandwidth i m also fedup with there service and on 1st of every month they come ringing ur bell like hell n asking for da fee dont wana wait a day or two n if u dont pay da fee ur account is blocked, and if some one disconnect his connection and again wana reopen it they charge u wid penalty wich is abut a month fee..

    FARIYA CABLE NET now sucks…!!


  4. mansoor (unregistered) on July 15th, 2006 @ 12:21 am

    swa: good idea! we really need something like that!


  5. mohsin (unregistered) on July 15th, 2006 @ 1:05 am

    I thnink the problem with these cable networks is simply they are just making money but not investing something back, they don’t even know the simple rules of doing business. If they’ll spend just a part of their profit on their service then their customers will also be satisfied and their business will also grow.


  6. Fariya Cable (unregistered) on July 15th, 2006 @ 4:57 am

    hey losers
    we have huge network and you should no that
    when things are big problems are big
    take it or leave it, we dont care go find some
    better ISP if we are causing that much trouble for you :P


  7. Anwar (unregistered) on July 15th, 2006 @ 9:03 am

    You should push your government to have some sort of Telecomm Law where by these ISP provides held responsible for the up time. For example if they are down 3 days out of 30 then the customers should pay on a prorate basis and only pay for 27 days. This would really get their attention in improving their networks.


  8. mansoor (unregistered) on July 15th, 2006 @ 11:15 pm

    anwar: i agree! the only thing ppl understand here in terms of penalty is a cash penalty! monopoly brings out the worse in corporations :S


  9. Ahsan Ahmed (unregistered) on July 17th, 2006 @ 1:54 am

    Not a user myself but from what Ive heard its pretty bad.

    What u people expect from amatuers ???


  10. Ameen (unregistered) on July 17th, 2006 @ 5:43 am

    Lol….Karachi k saray hi LANs ka yahi haal hay siwaey DHA aur JANG Group k :P

    Well…One of my friend is their user in Blokck 2…he told me that when i went to the Faria Cafe….they offered me to check the service and then got connected….:D He downloaded something, it was above 400 KBPS…:D:D:D:D and now when he connected….He gets not more than 100 :D:D


  11. Abid (unregistered) on July 17th, 2006 @ 9:14 am

    Well i do agree with Anwar, ther should be some bindings on ISP’s and Local LAN’s, so their customer may not suffer as they now.
    For ‘Fariya Network’, i will say no doubt u have a big LAN but u dont know how to manage, to switch to some other cable or isp you are saying this cause u know there is no other cable operator or isp in your areas and believe me if any other gonna come your user will switch to them immediately.
    Latest updates are Fariya Netowrks got down on Friday evening in block-4,7 and might be in some other blocks, and its their usual habit when ever there happens anything like this they just shut their net to save their bandwidth as they know no one will be able either to complain and if someone gonna make a complain then they have a reason to say that their shop is close


  12. Nadir (unregistered) on July 17th, 2006 @ 2:57 pm

    An Ex-Fariya User… Pisssed off and extremely sick of this name…

    I’m a web developer / designer… I needed a fast always-on connection… I called em up… asked for the packages.. i was told by Mr. IMRAN from FN that 1000 Rupees package has NO RESTRICTIONS whatsoever.. a couple of friends had to wait for more than a week to get the connection running.. but luckily i got it in ONE day.. :S i don’t know how.. BUT since then.. NONE of my applications that i used to use were working.. Like FTP stuff… DAP etc.. i complained, complained and kept on complaining… I didn’t even got DL speed of more than 15 kbps… and that’s sick!!!!!!!!!!!!

    I was told that there was a problem from CyberNet End… LIARS big LIARS!!!!!! and guys! let me tell you, don’t feel happy that you are getting the cool DL rate.. its from the cache… most of the stuff is on their servers…. ALL the LAN is choked by that freaky ‘EXCHANGE’ traffic on vypress!!! people share explicit contents on LAN which transfers with somewhat 20-30 MBPS… and they are more than happy with that…. you have vypress and more than 1500 customers… so most of them don’t miss the MSN, Yahoo and Gtalk!

    I got my money refunded from these bunch of big donkeys… but wasn’t able to get the so-called installation fee back…

    Let me tell you the names of those donkeys..

    Owner Donkey: Kamran
    Head of the Donkeys (LAN Admin): Jalil
    Sweet Donkey Support: IMRAN
    Some other chillar donkey Support: Sohail

    I would suggest the users of fariya should do something about the FN also if some one here is thinking of investment PLEASE do think of buys there a-holes… The mega sized Network IS OF A GREAT BENEFIT (if one has a brain to utilize it)

    Sorry FN…. YOU SUCK!!!!

    Youre gonna be comming down soon!!!


  13. mansoor (unregistered) on July 17th, 2006 @ 5:47 pm

    ameen: 100 KBps or 100 kbps? If thats the download speed, then i guess its pretty good…

    abid, nadir: i really feel for you guys. Get a decent DSL connection.. its much much better!


  14. Abid (unregistered) on July 18th, 2006 @ 9:23 am

    Thanks mansoor for your concern, i do agree with Nadir, i never know they told him that they have the connection from cybernet, cause they told me that they have it from Fascom (who knows from where they have it).
    Latest update is MSN is not connection any more because of some Gateway error and with their same lame excuses.
    They have their cache server installed and they cached many sites, users are happy to browser websites from their cache and they get fast browsing speed for static websites. They are even running their own banners in MSN Messenger and Mail, that is illegal too.
    You are extremely right Nadir with 1500 users and vypress why would anyone like to chat on MSN or Yahoo.
    I really know being related to web you cant use the required softwares on their LAN


  15. Kamran Malik (unregistered) on July 26th, 2006 @ 8:33 pm

    Hello Guys i am the owner of Fariya Networks and i am happy to read all this i accept ur complain but 1 thing i want to mention you guys u r talking about my service first tell me how much time did u guys have an electricity on ur home some like that all networks switch are working on electricity and second thing for block 4 & 7 users u r connected from an reseller complain her if u not getting service why u r using abuse langugue about Fariya ,Now you bastard nadir what have done fariya with if ur application are not working and you get ur money back then why so write so rudly now i tell you why basically you get better speed from dsl ur some isp on fariya and much cheaper cost from dsl etc ,its not like that that fariya didnt want to provide service to their user but you guys also have to understand we have faced alot of trouble ,you guys didnt realize what you have in karachi alot of cable operator are working small medium and big ask them about Fariya Service ,if some problem is in Fariya then nobody can realize that just talk and say abuse,but i request u to plz realize the problem we have totally dependend on isps becouse PTA not give the permission of v sat ur like that facilities ,Its my request to all my users to plz cam and realize we all are humain and facing problems alots



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