Shoddy service

I went to the store Yellow today, and waltzed up the stairs to the women’s section, only to find a saleswoman huddled up on the sofa, crying her eyes out. At first, I fell sorry for her to be at work while she was obviously upset, but then a calm rage descended – we walk into a store, expecting to get good customer service, something that is part of the entire ‘shopping experience’, not to find someone in such distress that they can’t even answer a simple question like, ‘what items are on sale?’. I might come across sounding insensitive, but if you’re that upset, honestly go home or go cry in a loo, don’t make the customers get so turned off the idea of shopping that they storm out of the store. This is something that stores like Levi’s even needs to work on – their sales personnel is rude and unhelpful – what is it with sales personnel in good stores here, are they THAT miserable that they have to make harried customers even more angry?

29 Comments so far

  1. Asif (unregistered) on July 29th, 2006 @ 9:40 pm

    You do sound insensitive. Nobody wants the world to see them in distress. Give her the benefit of the doubt. She may have just received a shocking news. You may have caught her just before she regained her composure and went somewhere more private (after you had stormed out of the store).

    I speak from experience as I once worked in a store, when I received a phone call informing me of the death of a close family member. It took me a while to regain my composure. There were customers in the store at that time. My boss was quite understanding and gave me the day off.

    Its one thing to be rude to a customer, which is not acceptable. But honestly Huma, some things in life are more important than a pleasant shopping experience.

  2. billygun33 (unregistered) on July 29th, 2006 @ 9:45 pm

    i totally agree with u huma..i had the same experience when i went to this store for the first time..the staff is very rude and does not cooperate with the custome..its like somebody is forcing them to run the storE!!!

  3. blackzero (unregistered) on July 29th, 2006 @ 9:52 pm

    Explain “surprisingly affordable” please :)


  4. SWA (unregistered) on July 29th, 2006 @ 10:57 pm

    Insensitive post. I totally agree with Asif, I hope that lady was able to solve whatever problems she had.

  5. IllusionFS (unregistered) on July 30th, 2006 @ 12:05 am

    Before reading asif’s comment, I was all for huma but then I realised how worst it might have been for the salesperson. But I still agree how bad customer service is at most stores in Karachi.

  6. Jamash (unregistered) on July 30th, 2006 @ 12:09 am

    A valid point, insensately placed.

  7. Poo Poo Head (unregistered) on July 30th, 2006 @ 12:47 am

    What the hell do you think of your self Huma ??? Spending dad or husband money most probably and can’t tolerate others. Stand behind the counter for a day and then talk. We all have problems and no one wants to cry at work. I am so happy that they were rude to you because you dont deserve kind attitude when you can’t show sympathy towards others. Your nice shopping experience is not the most important thing in this world. Even if you had problem then you should not have posted on public forum. Saying generally that some one are not upto mark is very different that some one was crying[you entered to one personal’s life]. Go to your bin and never post again.

  8. Original-Anon (unregistered) on July 30th, 2006 @ 1:15 am

    I can only echo Poo’s comments. Do pleaes keep your whining to your personal blog.

  9. xamran (unregistered) on July 30th, 2006 @ 1:26 am

    speaking of levi’s the sales ppl there hav a tendency to walk in while ur trying sum jeans both male and female……
    happened to me an astonishing 3 times

  10. Dee (unregistered) on July 30th, 2006 @ 1:55 am

    I agree with Asif.Give her a benefit of doubt have some emphathy as Sales people are humans and deserve that.

  11. huma (unregistered) on July 30th, 2006 @ 2:24 am

    would any of you cry incessantly at your desk/cubicle/etc while at work and in public view? i’m sure most of us have faced bad news at work, but most of us have also gone to the toilet, had a good cry, composed ourselves and then went back to work/or home, depending on the situation. thats what you call professionalism, the lack of which i was trying to point out via the post.

  12. Darthvader (unregistered) on July 30th, 2006 @ 3:02 am

    abslolutely dead-on. no crying in public i say – especially not when i am about to buy a pair of swimming trunks. that chick deserves a public flogging .
    50 i say. someone call the mullahs , please.


  13. Jamash (unregistered) on July 30th, 2006 @ 4:04 am

    Then may be one shouldn’t even be happy in public, why show any emotions in Public at all … Hello !! these are humans we are talking about Not Robots !.

    it’s one thing to be rude with a customer but if a sales person is emotionally shattered for some reason, the customer should at least be considerate rather then blogging a complaint to the whole of the city against her.

  14. Saya (unregistered) on July 30th, 2006 @ 6:13 am

    Huma you have most certainly lost this one :P
    I just had to say that sorry …hehehe

    Everybody else 1
    Huma 0

  15. Saya (unregistered) on July 30th, 2006 @ 6:24 am

    Huma you have most certainly lost this one :P
    I just had to say that sorry …hehehe

    Everybody else 1
    Huma 0

  16. Kashif (unregistered) on July 30th, 2006 @ 6:49 am

    Err.. may be they dont have a toilet in the shop or may be you wandered in the wrong place ..

  17. IllusionFS (unregistered) on July 30th, 2006 @ 11:47 am

    on a different note, she just might be an attention whore seeking sympathies for no reason. Whatever her reasons might have been, shop floor is not the place to whine about either.

  18. asif (unregistered) on July 30th, 2006 @ 12:16 pm

    Huma – You are correct in saying that customer service in Karachi sucks. But then I can’t say for sure for the expensive store becuase I have not been to one of them.

  19. Jamash (unregistered) on July 30th, 2006 @ 12:17 pm

    I do agree with illusionfs, like I said before, the point here is valid but it is placed very insensitively.

  20. S (unregistered) on July 30th, 2006 @ 5:11 pm

    You probably could use the help of the pizza hut mob in resolving this issue.

  21. kidal (unregistered) on July 30th, 2006 @ 5:53 pm

    I used to be known as Asif, but I think its too common a name. Some other guy just posted a comment under the name Asif (see above).

    From now on, I’m kidal.

  22. yo yo (unregistered) on July 30th, 2006 @ 6:09 pm

    Huma…that was insensitive..But I guess Tarbiyat is from home and in Business schools they only teach skills.

  23. Zain (unregistered) on July 30th, 2006 @ 6:37 pm

    Useless post! Huma has lost it completely….Show empathy and earn respect!

    POO POO HEAD, God bless you. You’ve kept this blog alive!!!Post more, I dont see your posts these days. Where have you gone?

  24. BitchSlapper (unregistered) on July 31st, 2006 @ 3:32 am

    Huma, you surely are one insensitive bitch.

  25. mansoor (unregistered) on July 31st, 2006 @ 11:49 am

    There is such a thing as Professionalism, which lacks at a lot of places here! Either ppl here are on a power ride, or just want to get attention!

    When you working somewhere, you dont get paid to cry, be emotional or go on about ‘your’ life! Thats what your own life is for!

    When at work! DO WORK! be professional.

    On the other hand, when you dont have work to do (or customers to deal with) then you can take that time for yourselves.

    Huma! ROCK ON! I dont say your insensitive.. your just being a consumer!

  26. Faisal (unregistered) on July 31st, 2006 @ 1:00 pm

    Mansoor and Huma,

    One day you will get some news bad enough that would put you in a situation like the salesperson in that store.

    Dont worry, you guys are professional enough, u can handle it right. So dare that Angle of Death to BRING IT ON!

  27. Shiraz (unregistered) on August 1st, 2006 @ 4:09 am

    I can’t believe that I actually agree with POO POO and Anon, but I agree what they said including faisal. I have been in a customer service environment for a long time. As far as I am concerned there is really no such thing as customer service in Pakistan. Huma you are worried about being professionalism, but I think a personal well being and emotional status is more important which can lead to good customer service. Give her the benefit of doubt. We don’t know what was going on in her life to be commenting on it. Huma if you care for professionalism so much maybe you should re think it and apply some of it to yourself. Posting about peoples emotion’s without knowing the facts is not very professional is it?? Maybe that person could be reading this at this moment. I have been around working with people in the corporate world and believe me if that were to happen in front of us we would not react as you did. You know what they say, if you have nothing nice to say then maybe its better don’t say anything at all.

  28. Poo Poo Head (unregistered) on August 1st, 2006 @ 7:05 am

    Shiraz you made my day and I am sure Anon would be feeling the same way.

  29. Adnan Siddiqi (unregistered) on August 8th, 2006 @ 4:44 pm

    Hello Again!

    I am back to town and going thru metroblog achieve to get news abour rains.Just found this post of huma which surprised me[may be didn’t].Whatever Poo,May God bless you my friend,I agree with you 100% and other pals like Orignal and faisal.Its sign of our mortal and ethical decline that we have lower down ourself so much tht we dont think wht we re talking about.

    Mansoor and Huma:I agre with faisal.You guys might not have experienced some severe *bad* news in life.Sorry bro mansoor,I despised your thinking.Who knows tha particular salesman just lost his/her *lovedones*.I am sure one day everynoe of us will lose our loved ones and when you guys will go thru that moment then you will sure miss that particular *salesman* that day.

Terms of use | Privacy Policy | Content: Creative Commons | Site and Design © 2009 | Metroblogging ® and Metblogs ® are registered trademarks of Bode Media, Inc.