In my recent blog here I wrote about my adventure of paying bill through Telenor’s new service easypaisa. After that post, I got a chance to discuss this with an official of Telenor, in our discussion he tried to tell me that it’s a new system and it was expected that it may take some time to get matured; he also assured me that they are working very diligently to gather the feedback from customers about the new service.

Yesterday when I came back home, the same SSGC bill was waiting for me. So once again the tough task was upon me, this time I went to the Telenor franchise. After waiting for around 5 minutes they called me, and my bill got paid with some glitches of course.

One of my other concerns was the Fee charged by Telenor to accept this bill. I would not use a service like this if I have to pay Rs. 10/= on a utility bill of Rs. 140/=. I personally think the rates should be lowered and brought to an acceptable and cheaper range. I would rather use options like internet banking or phone banking to pay my bills where the Fee is negligible to none, varies from bank to bank.

After all this, I come to this conclusion that we should adapt new technologies and appreciate companies who took such initiatives, but services like this should be cheaper and more people friendly.

After my bill payment I received this SMS on my Mobilink network from Telenor.
Trx ID 324**** Rs 140.00 paid by 0528**** to SSGC at 12:19:23 on 23/10/2009 Fee charged is Rs 10.00.

Updated on : 2:30 PM – 6 November 2009 [MEDIA CLARIFICATION]

Islamabad, November 05, 2009: Recently, media has reported that IESCO and LESCO have asked their customers to not deposit their bills at Tameer bank’s easypaisa retailers. IESCO and LESCO have taken the position that they do not have an agreement with Tameer bank for bill collection through this channel.

Tameer Bank has a contract with KASB authorizing it to collect bills and deposit them through KASB’s aggregator service. Tameer Bank entered into an electronic bill collection arrangement with KASB Bank under their “eUBS” service in 2007. This Service Level Agreement was enhanced in February 2009 to cater for its Branchless Banking approval. The channels covered under this arrangement include IVR, ATM, Call Center, POS and other Over the Counter (OTC) modes. We would like to highlight that all utility companies, which have electronic billing arrangements with KASB have been made available to member banks as well. Therefore, Tameer Bank rightly availed this electronic collection under its umbrella agreement with KASB.

As per contract, KASB is responsible for all negotiations and arrangements with utility companies, and we are asking them to resolve this issue with IESCO and LESCO as soon as possible.

In the interest of our valued customers, Tameer Bank and Telenor Pakistan have decided to temporarily suspend the service from IESCO at easypaisa merchants. This service will be resumed as soon as the agreement issues between IESCO and Tameer Bank are resolved.

Tameer Bank and Telenor Pakistan would like to reassure all easypaisa customers who have already paid their IESCO and LESCO bills that their amounts have safely been deposited with the relevant utility companies. Furthermore, our dedicated helpline, 111-345-100 is available 24/7, to address any customer concerns related to easypaisa or previous transactions. Customers are requested to contact with their transaction ID.

15 Comments so far

  1. Adnan Hashmi (adnanhashmi) on October 23rd, 2009 @ 7:23 pm

    As a side note; I started a venture to allow utility bill payment on the internet in 1999; had meetings with the heads of all banks, utility companies, and the then governor of State Bank. The additional fee we proposed per bill payment was Rs 6.00/- but the banks were adamant, and wanted it to be Rs 18.00/- per bill, which was the breaking point, and the project eventually collapsed in 2000.

  2. Shamsi (shamsi) on October 23rd, 2009 @ 7:43 pm

    In every utility bill there is bank charge of Rs.8 or Rs.10 mentioned & included. this easy paisa may be in addition to that.

    Plus e-banking charges are at average rs.15.00 per transaction between same banks & Rs. 25.00 other banks. more or less the as doing ATM transaction at ONELINK machines – correct me please,

  3. Amirali (unregistered) on October 24th, 2009 @ 9:05 am

    chargers are there but in todays world individual just want to get rid of these task by paying nominal amount. by paying Rs. 25 per transaction is worth while you are at office and bills is paid automatically 2 days before the due date. no lines, no slow motion activity of cashier etc. although internet banking is good option but frankly speaking i don’t trust because there is no proper system of resolving disputes on timely bases at the end u need to pay in cash and have follow up on timely bases.

    so its far better to pay by via Credit card or this new easy paisa.

  4. MB (unregistered) on October 24th, 2009 @ 9:32 am

    dead right, 10 rupees is too much
    TELENOR should change this to a lower one, prolly 5 would do :)

  5. fasee on October 24th, 2009 @ 7:39 pm


  6. fasee on October 24th, 2009 @ 7:47 pm

    Me think, its still much easier n cost effective to pay via credit card….there are 20 million plus cards roaming around.

    So why bother.

    Besides, I wonder, why, if ihave to go out and go to customer counter of a telenor, what diffrence it makes from paying via banks…??

    It wud require same moving in n out of office or hime, albeit a smaller queue…

    I prefer credit cards where u can pay even at 3 at night..( My usual payment time)…just at one call…from your own home….and its available since last 6-7 yrs.

    So just can’t understnad what revolutionary facility they have provided…??

  7. sabeen (unregistered) on October 26th, 2009 @ 8:43 am

    I totally agree with all above comments, utility bill service charges are included in the bill it should not be taken over and above already billed amount.

  8. Jamal Shamsi (unregistered) on October 27th, 2009 @ 7:22 pm

    paying via credit card, and online, Come on fasee outta XX millions in Karachi, alone, how many have credit cards, let alone the access to internet.

    honestly speaking people are really scared of using plastic in Pakistan because they are SCARED of tax people. paying by credit card is kind of taboo, – in general the desi mentality is ohh kungla hai cash nahi hai., card use karta hai. I do not want to create a diversion from topic but fasee it is not a culture of credit cards.

  9. fasee on October 27th, 2009 @ 9:55 pm


  10. fasee on October 27th, 2009 @ 9:59 pm

    @ shamsi

    ” Fear of diversion”

    When fasee is here, all such fears often turn to realities…..:):)

  11. fasee on October 27th, 2009 @ 10:13 pm


  12. fasee on October 27th, 2009 @ 10:16 pm

    Now a days everyone owns a credit card…3 atleast….plus they only need a telephone or. Mobile to use it…not internet.

    Easypaisa is a stupid idea, why wud I stand in a line when I can pay from my home at any time 24/7.

    Everyone owns plastic now…n everyone accepts plastic…sir me tu anday double roti bhi plastic se hi buy kerta hoon……lahore is a little back but plastic has penetrated very deep in karachi

  13. بستنی (wasiq) on October 27th, 2009 @ 10:54 pm

    @fasee saab….anday bread bhi….main toh uss ko itney ganday currency…note deyta houn kay kabhi kabhi toh woh meri shakal dekhney ragta hai….lol
    waisey aap mano ya na mano yeah idea mera hee tha kay mobile sey money transaction ho saktee hai….and I am so glad that they have started working on it during my lifetime….it will be better than the credit/debit cards….because…it will not take fifteen or 45 days to find out that you have been robbed…cheated…or framed…lol

  14. Anjum Amin (unregistered) on October 28th, 2009 @ 4:29 pm

    It is more of a marketing stunt. There are few banks who provide bill payment without any extra cost. MCB & KASB are the two I know just have to be account holder. Much easier and safe the only problem if the bill contain any overdues then it will not be processed.

  15. zapkid (unregistered) on November 2nd, 2009 @ 11:52 am

    @ Fasi …. since prior to standing in queues require a walk , and a walk down the the street is good for health , may be thats the whole idea behind standing in queues

    Innovative ideas for a walk :)

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