Utility Bills Payment made easier

Following an order by the Supreme Court of Pakistan in which the Apex court declared that the trouble faced by consumers in payment of utility bills is tantamount to an act of cruelty, injustice and gross violation of Human Rights; the State Bank of Pakistan issued an order on June 5, 2006, asking all banks to ensure that all branches of all banks operating in Pakistan collect payments for Utility Bills.

All Banks that were not previously collecting bills are required to prepare procedures and commence compliance with this order. A compliance report is to be submitted to the SBP by July 31, 2006.

All Banks that were already engaged in facilitating consumers by collecting bills have been ordered to install sheds and arrange clean drinking water for bill paying persons. A compliance report in this regard is to be submitted to the SBP by June 30, 2006.

Here is a link to a new article appearing in the paper today.

For those that do pay their bills themselves, this action by the Supreme Court has been greatly appreciated. During the past few days, the soaring heat wave made any out door activity difficult, bill payments were one thing often required standing in the glaring sun for almost an hour at times, while the bank’s staff had tea in its air conditioned branch.

14 Comments so far

  1. Kashif Aziz (unregistered) on June 9th, 2006 @ 10:54 am

    Why don’t take allow people queue inside the banks? instead of making them stand outside? I have seen the ‘clean-drinking-water’ arrangement and I, for one, can’t dring that unhygenic thing.


  2. Checkmate (unregistered) on June 9th, 2006 @ 11:06 am

    @ atleast some relief. I cannot take the high and mighty attitude of some bank employees. The worst i have experienced is Allied Bank in DHA PH II Ext. The y decide when they will take a bill, how many bills they will take and if they don’t feel like it they won’t take any bills. High time SBP kicked there combined interest devouring asses.

    They should ask banks to allow ATMS to take bills too.


  3. UnholySaint (unregistered) on June 9th, 2006 @ 11:09 am

    I think Banks should start implementing Online Bill pay to attack customers. Maybe throw in something like Free Online Billpay for Customers having an account with that bank and maintaining a certain amount of money in their checking account.


  4. Adnan (unregistered) on June 9th, 2006 @ 12:00 pm


    They should ask banks to allow ATMS to take bills too.

    AFAIK,you may pay via Alfalah ATMS.I would rather prefer via my credit card

    SBP has done taken a good step.Zindabad!!


    I think Banks should start implementing Online Bill pay to attack customers.

    I would like an SMS interface for paying utility bills in a go.Alfalah bank was doing some SMS stuff(atleast at the time when i used to be there an year ago).I am not sure what happened to that project.


  5. mansoor (unregistered) on June 9th, 2006 @ 1:09 pm

    Good! Paying on credit card is still a better option, but they have those blasted service charges added to each bill :S

    FYI: Nadra has recently installed Automated bill payment machines based on the CNIC card. See their site here and a related news item from jang here.


  6. Dee (unregistered) on June 9th, 2006 @ 8:11 pm

    There are so many options beside standing in a thousand mile line under scorching sun. I dont understand why banks dont allow their customers to set up online utility bill paying system.In North America they do that all the time (with a monthly user fees ofcourse).Another option is equal payment system.Another one is pre-authorized payments.Another one is you just write down the check to your utility company and drop in a mail box.Another one is web dox which allow users to have e-bill notification instead of paper bill which save some money to providers of services and less garbage for our environment.Seriously we are still living in cave man mentality which is so stupid.Hail the supreme court.


  7. Saadu (unregistered) on June 9th, 2006 @ 9:41 pm

    Supreme Court should take such good actions more often.


  8. Alam (unregistered) on June 10th, 2006 @ 1:30 am

    Supreme court is run by bunch of idiots. They heard of internet but only in te context of Mohammed cartoons. They fools dont know that it is much easier and inexpensive to push utility corps to take online payments.


  9. Mariam (unregistered) on June 10th, 2006 @ 5:22 am

    I know personal check thing wouldn’t work out in Pakistan. But why can’t someone mailed their payment by money order.


  10. Mariam (unregistered) on June 10th, 2006 @ 5:23 am

    I know personal check thing wouldn’t work out in Pakistan. But why can’t one mail their payment by money order.


  11. Adnan (unregistered) on June 10th, 2006 @ 11:23 am


    I know personal check thing wouldn’t work out in Pakistan. But why can’t one mail their payment by money order.

    Pretty lame.How this option is more convenient than payment via CC or via Mobile?


  12. mariam (unregistered) on June 11th, 2006 @ 1:10 am

    Adnan,

    Where does this come from…..

    Read my comment again. I didn’t say anything against other options except personal checks.


  13. rafey (unregistered) on June 12th, 2006 @ 3:26 am

    i think it wont work they should make the payments online like other countries for example states ..i mean its more convinient n easy .


  14. Adnan (unregistered) on June 13th, 2006 @ 11:51 am

    its not about saying something against those options.If you read again,i am suggesting your payment option is vert inefficient and lame.



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