Marriott Hotel Karachi – leaving a bad impression

(Credit:Bozz) A guest went through serious difficulties
during her stay at Marriott Hotel Karachi.

http://karachi.metblogs.com/archives/images/2007/03/mkarachi-thumb.jpgImagine this:
You made hotel reservation a month in advance. Midnight, upon arrival at a security heightened country, you found out that you have to share room with a complete stranger, and you have no other options but to accept it. Not only that, you have to sleep in the living hall on a made-shift bed, and yet expected to pay around RM700 ($200) for that.

This happened to me, in Marriott Hotel, Karachi. This is the most ridiculous thing that I’ve ever encountered in my travel life.

I arrived Marriott Karachi at 2:30am KL time. I was exhausted, desperately needed a shower and a good sleep. But upon arrival, I was told that the hotel was overbooked, and they have simply put me and another lady stranger in the same room, without seeking our agreement.

To understand how difficult time guest went through read full story here but will anyone from Marriot clarify this especially if truth is at their side because the last para is not a good one :
http://karachi.metblogs.com/archives/images/2007/03/mrom-thumb.jpg Next Steps :
I am going to write to their HQ, and I’m also going to write to our procurement department to de-list them as our panel hotel.

Note her humiliating tone & how serious accusations (Dishonest,Gender Discrimination,Unprofessional Attitude ) were made. Its not the matter of only this hotel. It would be a bad impression on us overall. Personal experiences & not these welcome notes or profiles will make an impression. Is there anyone else with any similar story ?

Please also note the tags for his post. Which means her post will appear to searches related to “hotel, Karachi, Marriott Hotel, Pakistan, travel” though obviously the chances would be less but its not a minor thing. One after another click makes a web page go up in searches.

45 Comments so far

  1. I A Khan (unregistered) on March 6th, 2007 @ 7:44 am

    Its just sad to read stories like these. Instead of making our image better , we’re just pulling things in the opposite direction. This particular story should definitely be sent to ‘Letters to the Editor” , so necessary action , ( if any ) is taken.


  2. Rajesh (unregistered) on March 6th, 2007 @ 9:49 am

    This is not a new thing these elite hotels are known to take guests for granted. Write to their Sr.management and send copy to International Hotel & Restaurant Association – IH&RA this would make a difference for sure.


  3. KhiTorPitt (unregistered) on March 6th, 2007 @ 9:50 am

    OMG, 200$, 300$ and 500$ only for one night … thats unbelievable, and the kind of services they are providing its ridiculous. How can you share a room with others ? How can they even rebook the same room ? @MB hard to believe you this time.

    Anyway, I have stayed in the motels in different cities of US and didn’t payed more then 200 bucks a night, sometimes its just 100 dollar a night.

    Just wondering if the local people can afford that much … or this motel is just for foreigners ?


  4. d0ct0r (unregistered) on March 6th, 2007 @ 10:55 am

    letter to editor in today’s Dawn newspaper

    http://dawn.com/2007/03/06/letted.htm#2

    US consulate
    A FEW weeks back I had to meet someone in a well-known hotel near the US consulate in Karachi. This time, I was constrained to go there by a taxi, after many years. The surprising thing was that the traffic police did not allow the cab to proceed in the direction where these places are located and I had to get down at the crossing near the former Hotel Metropole.

    From there, I was not only required to walk all the way, but was appalled to see the large number of police and paramilitary troops on duty. They were carrying arms and there also was an armed personnel carrier parked over there.

    When I got close to the near end of the consulate, some policemen ordered me not to walk in front of the mission but to make a detour through the Frere Hall.

    I was quite shocked but there was no choice but to comply. I noticed that the park was completely empty, with no human being in sight. Obviously, the citizens of this unfortunate city are no longer allowed to enjoy the calm and pleasant atmosphere of the beautiful park and the building.

    The high security made it appear I was not in my own country but in enemy territory, somewhat like the Palestinians in Israel. It also reminded me of the carefree times when, as a child, I used to visit this park along with my family or friends even before the consulate was constructed as the US embassy in the late 1950s.

    The question is why should the American consulate be allowed to cause such heartache and inconvenience to the residents of this benighted city?

    The desolate park, after driving past it a couple of days back, was again seen to be devoid of any signs of life and now seems more deserving of the nomenclature ‘Forlorn Hall’ rather than Frere Hall.

    It appears as if a small, tactical neutron bomb has been dropped on the site by Americans, which has left the structures intact but killed all the human beings.

    Isn’t it time that the consulate was moved to another location, so that we poor Karachiites could once again enjoy the pleasures of walking along that pretty location and getting some fresh air?

    While our commando-president may not want to displease the Americans by telling them to relocate their consulate, the citizens of Karachi would perhaps be left with no choice but to build another metropolis as a protest and vacate this one so there won’t be 15 million ‘terrorists’ left to endanger the Americans.

    Or, like the US vice-president, Dick Cheney, reportedly did in Islamabad, they can give some sort of ‘tough message’ to Washington, say, to vacate the place and the country.

    A KARACHIITE


  5. BoZz (unregistered) on March 6th, 2007 @ 11:48 am

    Doc, the consulate is moving. This decision was reached a year or so ago.

    Undoubtedly the American mission causes untold misery to our populace, however think beyond the apparent. It is not the mission, which is just a building, which causes us grief but the security arrangements of our security agencies who thoughtless plan everything.

    Secondly it is not the mission which causes security concerns but some extremist elements within us.

    As for sending them marching off. Bad idea, both politically and economically. But no harm in imagining such a scenario :)


  6. BoZz (unregistered) on March 6th, 2007 @ 11:50 am

    another typo – should have read…”thoughtlessly”


  7. MB (unregistered) on March 6th, 2007 @ 12:00 pm

    @KhiTorPitt : “@MB hard to believe you this time

    Hard to believe on what ??


  8. d0ct0r (unregistered) on March 6th, 2007 @ 12:10 pm

    that road also houses CM house… dunno next they’ll be asked to relocate coz they also require high security cover… after all this is the so called high security zone in this unfortunate city where common public have to suffer coz of security measures of selected few …


  9. Ronin (unregistered) on March 6th, 2007 @ 1:00 pm

    well done!

    Marriott Karachi – sure – this will help us polish our image – you put a complete strangers (Male and Female) in a same room – moderation and enlightment i see


  10. Suzette aka Lazy Bone (unregistered) on March 6th, 2007 @ 2:02 pm

    @Ronin: No, they didn’t put male and female together. They are both females, but do not know each other.

    I’m sorry what I wrote creates concerns on the country’s image. I hope people won’t generalize based on this single incident. I wrote that post when I was still very angry with the hotel, didn’t realize what would happen as per MB’s concern… I will add a line to clarify that in my post. Apologies…


  11. BoZz (unregistered) on March 6th, 2007 @ 2:18 pm

    Suzy, Please do not feel bad. You had every right to be angry. This sort of criticism is productive as it makes the businesses pull up their socks and benefits most consumers at large.


  12. Hassan (unregistered) on March 6th, 2007 @ 2:19 pm

    Its very sad….i thing that if were there i can surely hit the manager’s face…


  13. JayJay (unregistered) on March 6th, 2007 @ 2:37 pm

    http://www.dailytimes.com.pk/default.asp?page=200736\story_6-3-2007_pg3_5

    Countries and images!


  14. lost_in_the_maze (unregistered) on March 6th, 2007 @ 2:56 pm

    I have lived most of my life abroad and it is most certainly okay to have a great time without alcohol. This lady has no idea what she is talking about unless of course she is an alcoholic. People need to understand that this is our culture and not a French country.


  15. MB (unregistered) on March 6th, 2007 @ 3:29 pm

    @ Suzette aka Lazy Bone
    There is no reason for regretting or anything. You didn’t get what you paid for or promised. Simple.


  16. Omar R. Quraishi (unregistered) on March 6th, 2007 @ 3:39 pm

    Suzette — email me the details and maybe our newspaper can print this as a letter — or have this investigated. We will need your real name in full and a contact number as well.

    Omar R. Quraishi
    Op-ed pages editor
    The News

    email: omarq@cyber.net.pk


  17. BT (unregistered) on March 6th, 2007 @ 4:00 pm

    Hey..isn’t this the same topic that the Nutty Bitch called BOZZ spolied or was that another one.

    i call this OLD WINE IN A NEW BOTTLE.


  18. Erum (unregistered) on March 6th, 2007 @ 4:18 pm

    Something’s seriously wrong with Marriott’s service standards. A few weeks back I stayed at the Marriott in melbourne city and had to check out within 2 nights. They didn’t have any heating in the room! unbelieveable for such a hotel.. and upon my complain, they provided me with a small lousy heater that just didnt warm up the room. I’d ask the lady to pls give the details to Omar Qureshi and escalate this to the hotel manegement as well. It could benefit the rest of us as well.


  19. Keep Walking! (unregistered) on March 6th, 2007 @ 5:01 pm

    Erum, welcome back! How is life there???

    I love Foster’s :)


  20. KhiTorPit (unregistered) on March 6th, 2007 @ 7:16 pm

    @Mb, sorry thats my fault, I misunderstood as I thought that this has happened to you, thats why I said that its “hard to beleive you this time”. Now I have read the whole story provided in the link.


  21. KhiTorPit (unregistered) on March 6th, 2007 @ 7:18 pm

    Yaar doctor, you should have asked MB to create a new post for this consulate thing.


  22. KhiTorPit (unregistered) on March 6th, 2007 @ 7:20 pm

    @Mb, we need your’s or Umar’s email address in case if we have any suggestion for creating a new post.


  23. MB (unregistered) on March 6th, 2007 @ 8:34 pm

    @KhiTorPit
    Thats okay dude. We appreciate the input our readers give & believe me we take readers ideas to our mailing list quite often & when required.

    As for your suggestions or anything. We do have a link at the top under SEARCH button with title “Suggest a story”
    You can reach there by clicking here too.


  24. A for [pine]apple (unregistered) on March 6th, 2007 @ 11:09 pm

    Dont worry ppl – she took it wrongly – it’s part of her Adventurous Tourism 2007 plan …!


  25. cabbage girl (unregistered) on March 6th, 2007 @ 11:47 pm

    I was in the same Marriott hotel in Karachi as suzette about 1 1/2 years ago. I strongly agree that hotel is so run down and the standard is below any ordinary 2 stars hotel. A hotel like this will only cost USD25 in my country. Suzette you did the right thing!


  26. Turab (unregistered) on March 7th, 2007 @ 12:07 am

    next time go to sheraton or PC….. marriot is bad


  27. d0ct0r (unregistered) on March 7th, 2007 @ 12:51 am

    same owners..


  28. d0ct0r (unregistered) on March 7th, 2007 @ 1:27 am

    @Omar u really want details? why not pick(plagiarize) them up from her blog… after all your newspaper has been accused of plagiarization by
    gulfnews

    http://archive.gulfnews.com/nation/Media/10106999.html

    http://www.dawn.com/2007/02/28/int3.htm


  29. d0ct0r (unregistered) on March 7th, 2007 @ 1:31 am

    i just hate this comments approval system!(my comment held)… :S

    btw one has to be a moderator here to be on mailing list?


  30. pcworker (unregistered) on March 7th, 2007 @ 2:17 am

    I’ve worked as an intern at PC, the same one as Marriot, and have horror stories of my own. The hotels are overbooked, and the Marriot and all are charging their heads off for the crap service and standards that they have.

    Did I mention that guests have found dildos from the room (on more than one occasion), went into rooms unclean, etc. The issue with the seating room converted to bedroom is actually quite common and is regular practice, even for guests paying PKR 12000.
    Though, sharing a room with a stranger is completely unheard of.


  31. d0ct0r (unregistered) on March 7th, 2007 @ 2:24 am

    seems like both of the ladies were from same company and their local office booked the room for them so the staff at Marriot on their own decided that these ladies must be colleague so they could be cramped in same room


  32. MB (unregistered) on March 7th, 2007 @ 1:32 pm

    @DOC
    The held comment is not my mistake you know coz we have default filters set up. Still i try my best to frequently check comments though i am with fever for 2 days now. And i had approved your comment as soon as i came across.

    @PCWORKER
    Did I mention that guests have found dildos from the room (on more than one occasion)

    I cannot believe it, you must be kidding right ?


  33. JayJay (unregistered) on March 7th, 2007 @ 2:22 pm

    @Erum: You can experience 4 seasons within 24 hrs in Melbourne but who needs a heated room in Feb or Mar?


  34. d0ct0r (unregistered) on March 7th, 2007 @ 2:25 pm

    my comments about “The News” of jang group plagiarizing still didn’tshowed up…. lemme try 2 post it again…

    Gulf News flays blatant breach of its copyright


  35. Omar R Quraishi (unregistered) on March 7th, 2007 @ 3:47 pm

    Doctor — notwithstanding that its incorrect and false, what is the connection with that link to this thread?


  36. Omar R. Quraishi (unregistered) on March 7th, 2007 @ 3:51 pm

    This is for MB and Dr Awab Alvi — pray tell me how did ‘doctor’s’ post regarding The News get into this thread


  37. Extiinct (unregistered) on March 7th, 2007 @ 4:10 pm

    Omar: This is the comments section. Anyone can comment. Which also means that people sometimes comment about topics that don’t necessarily relate to the topic of the post.


  38. MB (unregistered) on March 7th, 2007 @ 4:19 pm

    @D0ctor :
    There is a link at the top right side which says SUGGEST A STORY. Thats all for readers they do what eva they have to contribute. Please be very careful next time. Thanks

    @ORQ
    First of all its a comment and we have no way to stop it comming if it passes filters. Also its irrelevent to this post but chances are slim as we are for freedom of speech. But i shall sure edit his comment to suit this post else i can be taken to task by captain/authors for deleting it for no reason.


  39. d0ct0r (unregistered) on March 7th, 2007 @ 9:32 pm

    well lemme clarify why this link ended up here… @Omar asked the lady from Kuala Lumpur to email the detail n phone # bla bla whereas she already had shared her version of incident in detail on her blog.. then it just clicked my mind that “The News” had been recently accused of plagiarizing and lifting content from other online sources..


  40. d0ct0r (unregistered) on March 7th, 2007 @ 9:33 pm

    btw its not a good thing to post your email on a public forum like this… spammers can harvest it and make your life miserable…


  41. Omar R. Quraishi (unregistered) on March 7th, 2007 @ 11:49 pm

    doctor — my email has been appearing at the end of my articles for quite a number of years — life is still okay so i will take the chance — thanks for your advice tho — MB — freedom of speech is not absolute ANYWHERE in the world — and im pretty sure it isnt in the blogosphere either — the story that has been provided a link of is slanderous and incorrect — as a forum moderator you should know when to exercise your discretion — preventing an incorrect or slandeorus story from being discussed does not amount to censorship but is akin to protecting the right of the party being defamed


  42. Erum (unregistered) on March 8th, 2007 @ 7:00 am

    JayJay – its not about moving to another hotel, i was actualy commenting on Marriott’s service standards. Of course there are many other options, but its about timing, availability of other hotels and planning all over again. Ideally, i wouldn’t want to move out of a hotel because it couldn’t keep the room warm. I don’t know if you’ve livd in Melbourne, but it has a very strange and unpredictable weather. Feb is supposed to be summer here (changing temperatures), but with chilly nights; thus the requirement of a “Heating system”.


  43. sameeh (unregistered) on March 10th, 2007 @ 12:01 am

    I would only recommend Sheraton if you want to stay in Karachi. Unless other planned hotels open (there are two more high rise hotels that I know of are planned), there is no way any person living abroad will think to live in Marriot or PC. I dont know what is wrong with Pakistan because same hotels in Lahore, Islamabad and in Bhorban are of higher standards. Its Karachi city locations that suck big time.
    I am happy to hear that this lady wanted to come back. I also couldnt agree more with everything she said till she claims that traffic situation was very good in karachi. Did she work weekends or nights???


  44. Jen (unregistered) on March 16th, 2007 @ 5:30 am

    I just want to say that I hate the Marriott and needed to vent. My fiance and I used to stay there 2-3 times a month to get away and just loved the place. We decided to have our wedding there. We had a minimum and on top of that sales tax. They recently printed an itemized bill and there was a service fee of over $1,200. I called and asked about it and she said it was mandatory gratuity for the hotel staff. They did not inform us of this service fee only about the sales tax. They also charged us sales tax on the gratuity charge. I think they are overpriced and they suck. To get out of the contract I would still need to pay them 75% of the minimum so I am stuck having my wedding there. All I have to say is the food and service better be worth it.
    I told them we had a budget and now I am going to have to cut back on a few things so I can give them a tip. Here’s a tip, don’t charge so much money for little things, soda is $2.50 per person, what a rip off. I am sure they will give me hell about getting my marriott frequent rewards points, I am going to need those now to stay somewhere for free since I can’t afford a fricking honeymoon now.


  45. vijay (unregistered) on March 22nd, 2007 @ 12:45 am

    I have gone through this site, it is interesting this is useful to the people who are interested in hotel management. we have a site which deals with similar information hotel restaurant management



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