PakPost goes through a revamp

After a very long time since the new concept got introduced in other parts of the country (here) we finally see the new facade being introduced here in Karachi. Raja Islam captured this new look, to which all post offices are being upgraded on his flickr account. Thanks for sharing this raja.

As for competing with courier services, Pak Post operates State Express, its own courier service which is very cheap and delivers almost as effectively as the other services. They’ve even got online tracking for international orders. A letter from Khi to Isb costs only Rs. 24 through State Express as opposed to the Rs. 100 by TCS and got there on the second day.

16 Comments so far

  1. Jamal Shamsi (unregistered) on March 14th, 2007 @ 1:41 pm

    Mansoor this is only an eye wash-

    We have been ripped of number of times for untimely-delivery, and at times receiving back envelope as – address not available. By the state express –

    State express delivery time is MINIMUM 40 hours if booked before 3 PM. 56 hours if booked at 5 PM, they do not have collection service, they onlu deliver. You need to stop by at Post office to book your package.

    They are non-professionals. They have no sense of duty and responsibility.

    The new uniform the new logo, it is only “cosmetic” – All this is done for privatisation bid., not to provide better services to people.

    Precisely – It is an Aging whore in New OUTFIT.

  2. BoZz (unregistered) on March 14th, 2007 @ 2:02 pm

    I guess we should be happy and clapping then! Does new paint job translate into efficient and courteous service? I think not. The postal system is inundated with under paid, uneducated and unproductive people. This is what it needs to do, get rid of them, lock, stock and barrel.

    When was the last time anyone tried and actually succeeded in buying ‘stamps’ from a post-office.

    Clifton post-office, situated in a so known as posh locality, has had no stamps to sell for over a decade now. The usual answer you get out of them, we have the franking machine why do you want stamps? Or if you put stamps someone might peel them off your envelope!

    As far as the stamps are concerned, the only one that seems to be available is that pre-historic potrait of Quaid-e-Azam. For Christ’s sake can we move on for a change. There are other better pictures to be found in Pakistan..hello!

    Worst come to worst, could Quaid-e-Azam get a new suit or something which incidentally he loved to wear and not the usual ‘toppi’ and ‘sherwani’.

    When I once asked the postal clerk if he did not have any different stamps than that of Quaid-e-Azam, do you know what he told me? He said if not his, whose picture should they print, yours! I was left speechless. :)

    But hey, I am open to nice surprises and used to bad ones.

  3. Kashif (unregistered) on March 14th, 2007 @ 2:13 pm

    Cosmetic changes doesn’t necessarily make an outfit efficient. I have been to the GPO and several other office of Pak Post in last few months and haven’t found any change in their attitude. Most of the staff, who is politically hired, don’t give a damn for customer service. It’s just like other govt. department where 20% staff works and 80% parties around.

  4. mansoor (unregistered) on March 14th, 2007 @ 2:23 pm

    guys.. i guess 50 years of uselessness does bring the service to a halt.. i narrated my experiences at the Sh-e-Faisal GPO, where the state express ppl were atleast well mannered.

    secondly, i’ve been to the international collection/distribution office at SF, and they’ve been helpful too.

    however, the post office at driving license office did infuriate me, when i was left standing there for an hour,because the other guy who had the keys to a drawer had not come in…

    so i guess its who u deal with..

  5. BoZz (unregistered) on March 14th, 2007 @ 3:17 pm

    No Mansoor it is NOT about an individual or a particular person or the expection. It is about an organization as a whole.

  6. Jamal Shamsi (unregistered) on March 14th, 2007 @ 4:02 pm

    Mansoor – SF post office having State Express written all over it is outsourced to TCS – ! – Thats the only place where you find people courteous, kind, helping, efficient and working till WEEEEEE hours – ! – helping you track your packages.

    Consider about the General Situation of the POST OFFICE of PAKISTAN., as an organization which is suppose to SERVE people as far as Kohlu, Dera Nawab, Mund, Shangrila, Shogran and Distt Mahdund further ahead of Kalam. – Believe me Bus services operating from Different parts of Karachi to remote locations of Pakistan, are much more reliable for sending letters, parcels and cash money to people up there then the Pakistan Post office. ! again read the last line of my 1st POST.

  7. d0ct0r (unregistered) on March 14th, 2007 @ 4:11 pm

    i have bad experiences with Postoffices .. they are suppose to take utility bill in the evening.. but the guy in our post office just comes up with lame excuses like the drawer is locked ,the cashier hasn’t showed up etc.. and even when he is on job taking bills, he just won’t accept more then one bill at a time and insist that you should stand in the queue all over again if you have to pay another bill…

  8. kidal (unregistered) on March 14th, 2007 @ 7:46 pm

    So sad to see that Pakistanis have become so cynical and skeptical about everything. Sure Pakistan Post has a long way to go, but at least give them credit for trying to improve. How can anything change if we keep discouraging and putting each other down.

  9. kidal (unregistered) on March 14th, 2007 @ 7:50 pm

    Jamal, outsourcing is quite common. Canada Post’s express service to the US is outsourced (or there is some sort of arrangement) with one of the major courier services (I think it’s FedEx).

  10. Zainub (unregistered) on March 14th, 2007 @ 9:55 pm

    You’ll not find a posting service as unique as Karachi’s. About three or four weeks ago I went to the post office in Bath Island and posted a letter which was address to Shabbir Tiles in Site Area, Karachi, I told the fellow my mail was urgent so I was willing to pay more for registered mail or whatever services he had, but he assured me that the letter would reach its destination the next day without any extra charges since it was within the same city. Though I was posting the letter from Clifton, the from address on the envelope was of Gulshan-e-Iqbal because I was posting the letter for some one else. Next day, at about noon, that person on whose behalf I was mailing the letter recieved the letter in Gulshan! So the guy couldn’t differentiate between the to address and from address!

  11. Adnan Sheikh (unregistered) on March 14th, 2007 @ 11:00 pm

    All i know abt pakistan post is that .. i have sent many parcels to karachi pakistan from canada using regular post .. And it was recieved there within 2 weeks.. Hello.. even in canada if you want to domestic mails.. it take 5 business days.

    Changes do come.. but they dont come in a flash.. We pakistanis criticize more rather than apprciating things. So what if some one is rude with you.. atleast you can polite with them, and that is what Hadees Nabvi too.

  12. DARTHVADER (unregistered) on March 14th, 2007 @ 11:02 pm

    Zainub: so you are telling me that your letter got from Bath Island post office to the Gulshan address within 24 hours ?? thats pretty impressive if you ask me , aside from the small little matter of delivering the letter to the wrong address ..which i am pretty sure they are working on.

    much love all

  13. Sufi (unregistered) on March 15th, 2007 @ 5:44 am

    Zainub, very interesting story :D

  14. udass (unregistered) on March 15th, 2007 @ 9:33 am

    just to add my words …

    Is it not a dillema that even goevernmet departments or institutes are not using pakistan post for delivery of their letters. I had an experiance with Steel Mill which uses a private courier service for the delivery of their posts.

    Once a person from OCS told me that TCS gives 51% surity, OCS gives 50% surity while PAKISTAN POST gives only 10% surity for delivering of your letters and other things.

  15. Jamal Shamsi (unregistered) on March 15th, 2007 @ 11:16 am

    It is over 55 years for Post office services of Pakistan, and – over 5 years Plus since the last change of Chief postamaster of Pakistan.

    Like all other head of DEPTS – he came in with high spirit, asked Federal Govt for extra funds, spend that for cosmetics of new uniforms, buildings, computers and on devising / revamping the system, BUT – HE UTTERLY failed to address the greivences of people who matter. HIS Very OWN employees –

    No system worx if the team involved is not happy – It is also true that in an organization, Everybody can not be happy however, Team of individuals interacting with grass root level shall be accomodated to the best. Not the one who put on Nice Attire, and have an “APPOINMENTS TODAY FOLDER” ready by the PA., arrives at desk 10.30 leave for home at 3.30.

    Managing running a MAIL Service is 24/7 Job. Section supervisors worx in shifts. The CEO & COO is available as & when needed. Live example is TCS which is 100% Pakistan Based International company.

    Like zainub’s incident it has happened with our house watchman who use our address for money orders and personal mails, it has happened number of times his envelops come back very next day by postman giving him ‘yar tayra khat aya hai’. he lost his money sent via money order, never to be recovered 2 times.

    So we managed to print several envelops for him with BOLD TO & FROM address and yet again – Postman came up in less then 30 hours.

    The poor fellow have started sending his letters by BUS service. which delivers in less then 3 days to area as far as Bajur agency.

    Regretfully I have lost faith in flag ship services sector, with an opportunity I always avoid the govt owned services as much as I can, no matter how high they talk or claim, but there is no one responsible accountable in case of a mishap.

    Emirates Airline sorted my missing luggage issue in less the 45 days.

    Since over 7 months – PIA is in “we are tracing” mode for my missing luggage on 777 flight from JFK to Karachi. That was last time i felt high for the flag and jumped on PIA. – In right state of mind, i would ensure that i don’t get sting again.

    – let us think about those who have only “DAK KHANA as their address” not people like us who are urbanised.

    Dakkhana & Dakya a very highly respectable place and person, in remote places POST MASTER is still a person who is WISE, in our country but he have his own greivences for the system he worx for.

    Dal Badin is very important station of Pakistan with respect to CHAGHI, and I know personally the post master of that station. A nice guy but sick of system he worx for.

    – Allah be praised, Allah bless our country.

  16. Sajid (unregistered) on March 15th, 2007 @ 12:45 pm

    The new logo reminds me of a whirlpool which will suck away everything ( not a trustwothy image ). Not a great idea graphically in my opinion…

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