File your grievances against KESC

at the Wafaqi Mohtasib’s Secretariat ( After a long (and arduous?) battle, the powers that be have finally made some headway into who will be ‘accepting’ complaints from the general public regarding the public utilities. For the longest time, they couldn’t figure out if the mohtasib should take the complaints or if NEPRA and OGRA do it on their own. They’ve even taken it online and have forms available from the website for download.

The Ombudsman can address complaints on billing, defective meters, electricity connections, low voltage and defective transformers to name a few

However, dont be surprised if action is, yet again, not taken in a timely fashion. Interdepartment or inter-agency cooperation is not something we are known for, and it takes months or even years for a complaint to be fixed.

For example, one case against KESC took two years to solve. Despite repeated reminders, KESC failed to produce billing details and data for comparison. It also failed to produce any inspection reports or evidence showing commercial use of electricity but in the end the Ombudsman’s office concluded that the supplementary bill it issued had not been done according to the proper rules.

Source: Dailytimes

Update: thankyou rukun for the URL correction.

2 Comments so far

  1. Rukun (unregistered) on July 23rd, 2007 @ 6:23 pm
  2. Athar (unregistered) on July 30th, 2007 @ 4:32 am

    On top of all that, lazy ppl in offices get a chance to procrastinate haha…we have it on tape:D

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