CCIS – eGovernance , a Click or Call away

complain%5B1%5D.jpgCDGK in its bid to modernize the complaint system for better governance has launched this website for Karachiites. It will save our valuable time without getting into the usual hassle of any gov. office. The complain system has a neat & simple form with all required information. Its quite self explanatory. The good thing is all main victims-of-criticism are there i.e KESC, KWSB, KBCA along with CDGK-HO. All our major concerns are listed under Complaint Detail section.

Even if you don’t have access to the internet, no worries. Dial 1339 & it will be done over the phone. Make sure you note down your complain number. I think its a great effort that deserve our appreciation, as well as support. As you can see from the “Already Logged Complaint” link at the top you can track your previous logged complaint as well. All in all, a step in right direction. Well done CDGK.

24 Comments so far

  1. Abdul Sami (unregistered) on September 18th, 2007 @ 12:06 pm

    Something is better than nothing – Good show CDGK. There are also complaint cells setup for overpricing during Ramadan. You guys should do a post on that as well.


  2. Jamal Shamsi (unregistered) on September 18th, 2007 @ 2:26 pm

    MB very very different post in view of your ‘VIEWS’ for CDGK.

    So Glass is half full now :D

    I logged complaint of bad street light about 30 minutes back. 5 min back some one called on my cell phone and said ‘ sir yeah light Ifftar sai pehlay theek ho jai gi ‘ am keeping finger crossed.


  3. Notonebuttwo (unregistered) on September 18th, 2007 @ 3:38 pm

    This is so encouraging. I had heard of this but I am glad you tried the service too Jamal, keep us posted!


  4. amin polani (unregistered) on September 18th, 2007 @ 4:13 pm

    i donot know may be this is one scheme where private contractors charge goverment Rs.1000 to change a light bulb, i am sure KESC would not do it, so it comes to nazims…more work, more money, support for work is the complain, budget useage shown,everyone is happy.


  5. Me (unregistered) on September 18th, 2007 @ 4:14 pm

    MB, Excellent post!

    Jamash, that’s a very good response time. I hope they keep upto the standards going forward and people don’t start making prank calls to them. I’m not sure if this website caters to all the areas of Karachi? Can someone please confirm? my knowledge about “Towns” may be very limited but how do I log a complaint for areas like “Karachi Cantt” or “Malir Cantt” or “DHA” for that matter?
    They could probably have a list of Towns along with the “areas covered” within the Union Councils. Just a suggestion, its all about continuous improvement!


  6. Me (unregistered) on September 18th, 2007 @ 4:17 pm

    Just found a link to Towns on the website. Please disregard my above query.


  7. Syed (unregistered) on September 18th, 2007 @ 4:40 pm

    CDGK – 1
    Haterz – nil


  8. CHIPMUNX (unregistered) on September 18th, 2007 @ 7:06 pm

    MQM chamchays r not only lamers but touchy as well. a website got launched and they started acting like kids. CD’s website is online for years but nothing happened. jus wait for few weeks then will see how efficient they are.
    one thing which was done good by mqm tht they have installed all their goons as “Qomi razakaar” who now trying to help traffic police. a good step. atleast they will not get involved in bhatta khori and mobile snatching.


  9. Ahmed (unregistered) on September 18th, 2007 @ 7:44 pm

    @ CHIPMUNX, very happy to see some positive speech.

    The website is regulary updated, at least 3-4 times per week. It also contains master plans and budgets as well as project details. The best document I found was the mass trasit blueprint as well as a complete study of the traffic situation in the metropolis.


  10. syed (unregistered) on September 18th, 2007 @ 8:04 pm

    @CHIPMUX

    CDGK -2
    Haterz -0

    Tapi Tapi…


  11. BitterTruth (unregistered) on September 18th, 2007 @ 8:22 pm

    A step in right direction. Hopefully they will consider a service similar to 1122 in Lahore as well.


  12. Abdul Sami (unregistered) on September 18th, 2007 @ 8:22 pm

    This system was launched on 14th August, so a month has been passed.


  13. zee (unregistered) on September 18th, 2007 @ 10:36 pm

    Good show! I wish they had given KESC to CDGK. It would have been much easier for us to get a lot of done work in local towns and CDGK would have also made some big profit.


  14. Jamal Shamsi (unregistered) on September 19th, 2007 @ 12:49 am

    at Ifftar it was nothing,

    for me it was OK, expectation was wrong,

    but when i left for taraweh i saw one kesc / uc shehzore truck entering the street, now its 2340 i came home – the 4 street light poles are working – my my my – ! unbelievable,

    they have left a note in duplicate which i need to sign and they will collect sometime tomorrow.

    I still have to believe that its done. – :D


  15. zee (unregistered) on September 19th, 2007 @ 8:00 am

    Ok I have not experienced it myself but Jamal… am I dreaming? Or were you dreaming? It’s like… I mean… It’s Pakistan that we are talking about… right?


  16. Abdul Sami (unregistered) on September 19th, 2007 @ 8:15 am

    Lucid Dream


  17. Tariq Khanani (unregistered) on September 19th, 2007 @ 8:48 am

    does anybody know which town and union council does Aisha Bawany Area (SF) fall. I need to log a complaint


  18. mansoor (unregistered) on September 19th, 2007 @ 9:32 am

    jamal bhai: WoW! seriously wow!

    that deserves a seperate post in itself!!


  19. Jamal Shamsi (unregistered) on September 19th, 2007 @ 11:17 am

    Tariq Khannani – what is the locality – because NORE comes under Cantonment board karachi, some of the area falls in Lines Area, Ayesha Bawani & Area opposite that belt is under Cantonment Board


  20. Jamal Shamsi (unregistered) on September 19th, 2007 @ 11:24 am

    Now people please – don make fun of me but yes in Sehri i walked out again and yes all 4 lights are operational , i was thinking kay ho sakta hai raat mai dobara aa kar bulb utar leyay hou :) [later in night have come again and took away the bulbs]


  21. Tariq Khanani (unregistered) on September 19th, 2007 @ 1:13 pm

    @JAMAL

    Actually my office is in Ceaser tower (National IT Park) and th service road there…….actually there is no service road, its all gone and problem is that we park cars on that service road so it needs fixing


  22. d0ct0r (unregistered) on September 19th, 2007 @ 6:11 pm

    does this too deserve a separate post?

    Shock and awe
    http://dawn.com/2007/09/19/local4.htm

    or this

    Doubts over call centre recruitment transparency
    http://dawn.com/2007/09/19/local7.htm


  23. Reality_Check (unregistered) on September 20th, 2007 @ 7:12 am

    MB Like I told you, they have amazing guys who can do amazing things, and they do discuss ideas to improve the city. On the other hand, they also have some very lousy guys who can who in an instant can pour water on a lot of hard work.

    I think the best way forward is to appreciate their good work, but not let up the pressure on the dark side.


  24. Afzal (unregistered) on September 23rd, 2007 @ 1:41 am

    “There has been a problem posting your Complaint. Please Try later.”

    duh…..



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